INSTITUTIONAL TRAINING

Soft-Skills-Training

SOFT SKILL SALES TRAINING

Soft skills training for salespeople should cover how to build rapport, show empathy, ask probing questions, communicate clearly and concisely, read the prospect’s mood, find a mutually beneficial outcome, and build trust.

Knowing how to prospect, connect, qualify, and close is essential to being an effective salesperson, and this is why companies train new reps on the stages of the sales process. But soft skills are just as (if not more) important in sales … and they hardly ever get trained.

Soft-Skills-Training

PROFESSIONAL SALES TRAINING

The Professional Sales sequence exposes students to the latest theories and practice in sales education, research, and the profession. Students complete three required courses in marketing and two required and three elective courses in professional sales. The program incorporates existing personal selling and sales management courses, and offers several specialised classes including: Key Account and Relationship Management, Professional Sales Planning and Analysis, and Advanced Professional Selling and Negotiation.

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EMOTIONAL SALES TRAINING

The vast majority of prospects buy based on emotion, not logic. They decide to buy because it “feels right,” then use logic to justify the decision to themselves. So the better you are at making an emotional connection between the prospect and whatever you’re selling, the easier you’ll find it to close sales.

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DEVOTIONAL SALES TRAINING

Most of my clients have preferred in-plant training seminars. They had a seminar room or conference room that could take about 15 – 20 people, all set with a projector and a screen, a white-board, a lectern, etc. And they had a small service room adjacent, to handle the tea and lunch breaks. A few customers had to engage a room in a city hotel, not only because their batch was larger than could be accommodated in their own premises, but they wanted to treat their staff to better teas and lunches than was possible in the company.

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PRODUCT KNOWLEDGE TRAINING

Product knowledge is the most important tool for closing sales. It instills faith, trust, and respect in the customer, which creates a positive customer experience. The importance of product knowledge represents itself the most in these situations:

Answering Difficult Questions
Building Trust
Making Lasting Impressions

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CONSUMER SERVICE TRAINING

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:

Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.

Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.

Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.

Personalization: Using the customer’s name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.

In Industries Training

HOSPITALITY TRAINING

Most of my clients have preferred in-plant training seminars. They had a seminar room or conference room that could take about 15 – 20 people, all set with a projector and a screen, a white-board, a lectern, etc. And they had a small service room adjacent, to handle the tea and lunch breaks. A few customers had to engage a room in a city hotel, not only because their batch was larger than could be accommodated in their own premises, but they wanted to treat their staff to better teas and lunches than was possible in the company.

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COMMUNICATION SKILL TRAINING

You’ve come to the right place if you’re looking to improve your communication skills—from developing your interpersonal and presentation skills to perfecting your professional writing techniques.
Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.